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Shipping Policy

At Queensland NOS, we are committed to providing efficient and reliable shipping services to our commercial customers across Australia. This Shipping Policy outlines the terms related to the fulfilment, delivery, and tracking of orders placed with us.

1. Order Processing

  • Orders are typically processed within 1-2 business days (Monday to Friday) after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an email confirmation with your order details and tracking information once your order has been dispatched.

2. Shipping and Delivery Times

We offer a streamlined shipping service tailored to commercial needs. Orders within Queensland are delivered within 1-3 business days after dispatch.

For orders outside Queensland, estimated delivery times are 3-7 business days, depending on the location. Delivery times may vary due to factors such as carrier delays, regional restrictions, or extreme weather conditions.

3. Shipping Costs

Shipping costs are determined by:

  • The weight and dimensions of your order.

  • Your delivery location.

  • The selected service level for bulk or special deliveries.

Shipping costs will be displayed during the checkout process. For large or recurring orders, please contact us for customised shipping quotes.

4. Delivery Areas

We deliver throughout Australia, including both metropolitan and regional areas. Some remote or restricted locations may require additional time and may incur extra shipping charges.

5. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. This tracking number can be used to monitor the progress of your shipment through the carrier's website.

6. Receiving Your Order

We recommend that a representative be available to receive your delivery during standard business hours. If no one is available at the time of delivery, we will need to organise with freight company:​

If your order does not arrive within the expected delivery timeframe, please contact us with your order and tracking details for assistance.

7. Damaged or Missing Items

We take great care to ensure your order is securely packaged. However, if your delivery arrives damaged or with missing items:

  1. Contact us within 48 hours of receipt.

  2. Provide photos of the damage and your order number.

  3. We will liaise with the shipping carrier to investigate the issue and arrange for a replacement or refund, as appropriate.

8. Changes to Orders or Shipping Information

If you need to make changes to your order or shipping address, please contact us as soon as possible. Once an order has been dispatched, we may not be able to modify the shipping details.

9. Returns and Refunds

For information regarding returns, refunds, and defective products, please refer to our Refund and Return Policy.

10. Contact Us

If you have any questions about shipping, please reach out to our customer service team:

Thank you for partnering with Queensland NOS. We are committed to supporting your business with reliable and timely shipping solutions.

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