top of page

Privacy Policy

At Queensland NOS, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information directly from you or through our website, business transactions, or other communications. The types of personal information we may collect include:

  • Personal Details: Name, company name, address, phone number, email address

  • Payment Information: Credit/debit card details, bank account information (for billing purposes)

  • Order and Transaction Information: Products purchased, order history, and shipping details

  • Website Usage Information: IP address, cookies, and browsing data (for improving our website and services)

2. How We Use Your Information

We collect and use your information to:

  • Process and manage your orders, payments, and deliveries

  • Provide customer support and respond to inquiries

  • Send you important updates, including order confirmations and delivery notifications

  • Improve our services, products, and website functionality

  • Comply with legal and regulatory requirements

We will not use your personal information for purposes other than those stated above without your consent.

3. Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: For payment processing, order fulfillment, logistics, and IT services

  • Business Partners: Where necessary to provide the services you have requested

  • Legal Compliance: If required by law, regulation, or court order

All third parties we work with are required to maintain the confidentiality and security of your personal information.

4. Data Security

We take the security of your information seriously and implement appropriate measures to protect your data from unauthorized access, disclosure, or misuse. These measures include:

  • Secure servers and encryption protocols for sensitive data

  • Regular monitoring and updates of our security practices

  • Restricted access to personal information on a need-to-know basis

Despite these measures, no system is completely secure. By using our services, you acknowledge that you provide your information at your own risk.

5. Your Privacy Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to any inaccurate or incomplete information

  • Withdraw your consent to receive marketing communications

  • Request the deletion of your information, subject to legal and business obligations

To exercise these rights, please contact us using the details provided below.

6. Cookies and Website Tracking

We use cookies and similar technologies to enhance your browsing experience on our website. These may collect information about your device, IP address, and browsing activities. You can manage or disable cookies through your browser settings; however, some website features may not function correctly without cookies.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on our website with the revised effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

By using our services, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Queensland NOS with your information.

bottom of page